Contact center of Open Grid Europe

Theme	E-Mail	Phone number
24/7-Fault management		+49 800 33 55 33 0
Nomination (general information on transportation nomination/ establishment of a new connection)	disposition-vertrag@open-grid-europe.com	+49 201 3642 17777
Nomination (problem with a current nomination for today or tomorrow)	disposition@open-grid-europe.com	+49 201 3642 11800
Crisis prevention	netzbetreiber@open-grid-europe.com	+49 201 3642 13333 +49 201 3642 13399
Network development plan	info@open-grid-europe.com	+49 201 3642 13467 +49 201 3642 13130
Market area conversion	gastransport@open-grid-europe.com netzbetreiber@open-grid-europe.com	+49 201 3642 12222 +49 201 3642 13333
Tendering round for load flow commitment	LFZ-ausschreibung@open-grid-europe.com	+ 49 201 3642 12771
Tender for fuel gas/ electricity and CO₂ allowances	ausschreibung@open-grid-europe.com	+ 49 201 3642 12771 + 49 201 3642 14255
Information about bookings, production, biogas and market area conversion shippers	gastransport@open-grid-europe.com	+49 201 3642 12222
Change of suppliers	gastransport@open-grid-europe.com	+49 2 01 3642 12222
Internal orders and market area conversion network operators	netzbetreiber@open-grid-europe.com	+49 2 01 3642 13333
Gas transport accounting	abrechnung@open-grid-europe.com	+49 2 01 3642 12555
Allocation/load profiles	allokation@open-grid-europe.com
Meter readings, load profiles on meter readings, load profiles, gas qualities	edm@open-grid-europe.com
Certificates for encrypted data exchange and message formats	gw-kommunikation@open-grid-europe.com
Service management	dienstleistungen@open-grid-europe.com	+49 201 3642 12288
Press	presse@open-grid-europe.com	+49 201 3642 12620 +49 201 3642 12613
General information	info@open-grid-europe.com	+49 201 3642 0

You can download our "communications data sheet" here, where you will find all contact details from the contact center.

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